Questions?

We've got answers to some common questions below.

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FAQ

  1. What are the facility access hours? 24/7 for registered customers.
  2. Can you share your location? 18.488887, -67.111198 ; https://goo.gl/maps/4671Xw2s512RY3Zi9
  3. Can you help me get there? It is on highway 110, at the interior road to the right on KM 28 , right in front of the main entrance of Hewlett Packard. If you are coming from the Aguadilla airport keep straight and when you see Hewlett Packard turn right at the traffic light.
  4. What size storage unit do I need? Please refer to the Unit Size Guide
  5. What can I fit in this unit? Please refer to the Unit Size Guide
  6. What does it looks like? Please refer to the Unit Size Guide
  7. Do you offer 24-hour access? Yes, we offer 24-hour access for registered customers.
  8. What is the difference between office hours and facility hours? Keep-it is a fully automated, self-service storage facility. The customer portal is user friendly and available 24/7 for bookings, payments, and to manage your profile and account details. Facilities are available 24/7 for registered customers. Our call center for customer service operates from Monday thru Friday 8:00AM to 5:00PM, and Saturday 8:00AM to 1:00PM.
  9. What forms of payments do you accept? Major credit cards including, Visa, Master Card, Discover, and American Express.
  10. Do I have to pay a deposit upon booking? No
  11. How much do I have to pay upon booking? Upon booking, you will pay pro-rata from the moving day until the end of the month, plus the monthly rent for the following month. You will also pay for your keyed padlocks to secure your unit. These are inside the unit for your onboarding.
  12. How many days ahead can I reserve my unit? The contract starts once you confirm the booking. We do not reserve units for the future.
  13. How do I pay? Once you register your account in the customer portal, you will be required to enter your credit card information in your profile. We will automatically charge your credit card upon booking. Afterwards, monthly billings will be automatically charged to your credit card established in your profile the 1st day of each month. It is very important for you to keep your billing information updated in your profile to preserve access to the facilities.
  14. What happens if billing information changes or my credit card changes? You are responsible for updating such information in your account profile so we can collect your monthly rent. Unpaid bills restrict access to the facilities.
  15. Do I receive invoices and billing notifications? You will receive invoices and billing notifications to the email address registered in your account profile. You can also access your invoice history and charges in your account in the customer portal.
  16. How long is the rental commitment? There’s no time commitment. However, if you plan on terminating the contract, please do so prior to your invoice/payment date, which is the 1st day of each month. Once we invoice and charge your credit card, we don’t offer refunds for the remaining term.
  17. Can I transfer to another unit? Yes; however, booking modifications cannot be processed in the customer portal by yourself. Please contact customer service at 787-905-7888.
  18. What type of security do you provide? Facilities have a surveillance system covering 100% of the perimeter plus Geofencing monitoring and sensor movement detector. It is barbed wired all around and it has security coded gates. Only registered customers have access to the facilities.
  19. Are my belongings safe from moisture? Units are outdoor in fully galvanized, and vented units. We live in an Island exposed to humidity. We can’t guarantee 100% moisture free; but, there are damp aid products in the market you may strategically place inside for additional peace of mind. For electronics, remove all cords and cables from the devices, then use cardboard, bubble wrap, foam, and tape to protect screens and glass.
  20. Do I need insurance? You should always insure your belongings even at your own home. However, extremely valuable and irreplaceable items do not belong to self-storage and may go on a safe vault at some other place.
  21. Does keep-it has insurance? Yes, we have insurance required for our business. However, tenants are responsible of having their own personal insurance as they do at their own home.
  22. Is there a dumpster on the grounds? No. Regular trashcan for minor scraps outside the facility. We appreciate you take your garbage with you.
  23. Can I buy boxes and other packing and moving supplies at your location? No.
  24. Do you offer a forklifting service? No. All units are ground floor with direct vehicle access.
  25. What height are the storage units? Our 40 sq ft, 80 sq ft, and 160 sq ft units are 8 ft height. Units for surfboards, kites and paddleboards are 2ft height.
  26. Do any of the units have shelves? No. However you may place shelves inside your 40sq ft, 80sq ft or 160 sq ft unit without any type of attachment to the units.
  27. What restrictions are there on what I can store? Nothing illegal, no drugs, no food or perishable items, no flammable items. We do not allow any commercial activity within the property. Also, extremely valuable and irreplaceable items do not belong to self-storage and may go on a safe vault at some other place. Life-or-death items like medical equipment should be kept at your house for inmediate access.
  28. What if I lose my key or forget my PIN? You should contact customer service. They will open a ticket for you to coordinate the opening of your unit within a reasonable period of time. You should not pursue the unlocking of your unit other than with a key as the security system and sensors will identify this as vandalism and will activate the security protocol immediately. Also contact customer service if you forget your unique gate access code.
  29. Does anyone else have access to my unit? No. You are responsible of keeping your padlocks locked at all time.
  30. Can I choose to share access to my unit with someone else? We do not recommend sharing access with anyone other than your family members within the household (spouse or partner, or a child of legal age). We are not responsible of any missing item if you chose to share your access and key.
  31. Do you offer parking for RV, Boats, Cars, and Motorcycles? No
  32. What are your storage unit prices? Follow this link for Pricing Information
  33. What should I bring on move-in day? We don’t provide any assistance, tools or equipment for your move-in day. You should come prepared with everything packed and ready to be unloaded from your car and placed in the unit. However, please note all units are on the 1st floor and you have access to park your car just in front of it.
  34. How long until my belongings go to auction? 50 days
  35. Does the site has pest control measures? Yes, an exterminating company fumigates the site every 3 months. Rat bait stations are strategically placed all around the fencing. We don't have trash cans inside the site to avoid any food that may attract pests. Our maintenance company inspects the site for any signs of pests twice a week.